Swivel Chair Syndrome is more than just an internal efficiency problem—it directly impacts customer experience. When employees spend excessive time switching between multiple systems to complete a task, it results in slower response times, inconsistent service, and avoidable errors. As a result, customers become frustrated, leading to dissatisfaction and churn. In this blog, we will
Tag Archives: #optimization
Industry Insights, Operational Transformation
Cross-Functional KPI Alignment: How to Ensure Business Success with Aligned Performance Metrics
01
Apr
Apr
In today’s fast-paced business world, alignment is the key to achieving sustained growth. One critical area that matters most is in your cross-functional KPI Alignment. When different departments—such as marketing, sales, finance, and operations—are all working toward different objectives or using disconnected performance indicators, it can result in inefficiencies, missed opportunities, and lackluster results. This