Escape the Spin Cycle: Conquer Swivel Chair Syndrome for Good The Spin That Slows You Down If you’ve ever watched your team waste time toggling between different platforms just to complete a single task, then you’ve witnessed Swivel Chair Syndrome in action. Named after the literal act of spinning in a chair between multiple screens
Author Archives: Lucas W. Foreman
Industry Insights, Operational Transformation, Technology Transformation
Does Your Salesforce CRM Really Understand Your Strategic Plan?
18
Apr
Apr
The Salesforce CRM Disconnect You’ve invested time, resources, and energy into building a robust strategic plan. You’ve also deployed Salesforce CRM — one of the most powerful and customizable CRM platforms on the market, to support your business development efforts. But here’s the real question: Does your Salesforce CRM Actually Reflect Your Strategic Plan? Far
Industry Insights, Operational Transformation, Technology Transformation
Unspinning Productivity: Tackling the Swivel Chair Challenge
15
Apr
Apr
Unspinning Productivity: Tackling the Swivel Chair Challenge In today’s fast-paced digital environment, efficiency is paramount. Yet, many organizations grapple with “Swivel Chair Syndrome,” a term describing the inefficiency of manually entering data across multiple, unconnected systems. This not only hampers productivity but also affects employee morale and customer satisfaction. Understanding Swivel Chair Syndrome Swivel Chair
Operational Transformation, Technology Transformation
Swivel Chair Syndrome: Why It’s Killing Productivity & How to Fix It
10
Apr
Apr
Swivel Chair Syndrome: Why It’s Killing Productivity & How to Fix It Ever feel like your team spends more time switching between systems than actually working? That’s the reality of Swivel Chair Syndrome, and it’s frustrating users across industries. If your employees are constantly copying and pasting data, logging into multiple platforms, and manually reconciling
Best Practices, Industry Insights, Uncategorized
Breaking Free from Swivel Chair Syndrome: Why Your Customers Are Frustrated & How to Fix It
04
Apr
Apr
Swivel Chair Syndrome is more than just an internal efficiency problem—it directly impacts customer experience. When employees spend excessive time switching between multiple systems to complete a task, it results in slower response times, inconsistent service, and avoidable errors. As a result, customers become frustrated, leading to dissatisfaction and churn. In this blog, we will
Industry Insights, Operational Transformation
Cross-Functional KPI Alignment: How to Ensure Business Success with Aligned Performance Metrics
01
Apr
Apr
In today’s fast-paced business world, alignment is the key to achieving sustained growth. One critical area that matters most is in your cross-functional KPI Alignment. When different departments—such as marketing, sales, finance, and operations—are all working toward different objectives or using disconnected performance indicators, it can result in inefficiencies, missed opportunities, and lackluster results. This
26
Mar
Mar
What Is Swivel Chair Syndrome and How Can Businesses Overcome It? In today’s fast-paced digital world, businesses rely on multiple software systems to manage operations, customer relationships, and internal workflows. However, when these systems aren’t properly integrated, employees often find themselves manually inputting the same data across multiple platforms, a phenomenon known as Swivel Chair
Industry Insights, Operational Transformation, Uncategorized
Understanding Cost to Serve: Why It Matters, The Process, and Real-World Applications
06
Mar
Mar
Understanding Cost to Serve: Why It Matters, The Process, and Real-World Applications In today’s competitive business environment, understanding Cost to Serve (CTS) is critical for companies aiming to maximize profitability while maintaining strong customer relationships. Many businesses unknowingly operate with customers or products that cost more to serve than they generate in revenue. By implementing
28
Feb
Feb
How SMB’s Can Leverage Modern Consulting Trends to Drive Growth In today’s rapidly evolving business environment, small and mid-sized businesses (SMBs) are facing unprecedented challenges. From digital transformation and economic uncertainty to shifting regulatory landscapes, SMBs must adapt quickly to remain competitive. Many are turning to business consulting for SMBs as a solution to streamline
Operational Transformation
The Hidden Costs of Doing Nothing: Why Businesses Must Act on Process Inefficiencies
24
Feb
Feb
The Hidden Costs of Doing Nothing: Why Businesses Must Act on Process Inefficiencies Many businesses unknowingly bleed revenue due to process inefficiencies, often because these inefficiencies are hidden beneath the surface of daily operations. While leaders may acknowledge workflow bottlenecks, outdated technology, or redundant procedures, the reluctance to take action—whether due to cost concerns, time
- 1
- 2